First of all, let me address common mistakes which are applicable whether you are a home owner or looking on behalf of your company
3. Discuss your expectations and ensure the scope of work is agreed – misunderstandings can arise if both parties are not clear on what the client wants and expects and what the company can provide. It is always advisable to get a proper quote stating the cleaning scope, method and the timeframe for the job spelled out to avoid subsequent disputes. Do inform if there are areas that need special attention eg a particularly dirty bathroom, so that proper attention can be given.
Most companies can and will give a quote over the phone but some will offer a site visit as well inspect the premises before undertaking a job, so that both parties can be clear on the scope and service.
4. Experience and track record – do look up a company’s track record or customer’s review if available, or ask for it. Some companies will specialise in office cleaning, others may be focusing on common area cleaning for condominiums and commercial properties. Others may concentrate on providing regular house cleaning. Depending on your needs, it will be advisable to check with the company on their areas of focus so that you will get an experienced and reliable cleaning service.
5. Inspection & Service guarantee – It is good practice to have a inspection after the cleaning job is completed, especially for one-off cleaning jobs. Establish an understanding that if there are areas which you find are not to your satisfaction after the job is done, they will be willing to go back to complete the job, subject to reasonable expectation. This should apply even it is discovered after the cleaners have left the premises.